Refund & Cancellation Policy
NANO Prop LLC · Effective 23 September 2026 · Part of the Terms of Service at nanoprop.info/terms
This policy explains how cancelling and refunds work for NANO Prop plans (Core, Plus, Max and legacy Pro). Plans are sold and billed by Whop, which acts as merchant of record, so refunds are paid out through Whop to your original payment method.
These reading summaries are drafts pending counsel review. They do not replace the full policy text.
Cancel any time, in a few clicks
Go to Account → Billing & usage on nanoprop.info, which opens Whop’s billing page, and cancel. No phone call, email or reason needed.
When you cancel:
- your plan will not renew again;
- you keep full access until the end of the 30-day period you already paid for;
- your account, records and the free parts of NANO Prop stay available;
- you can export your records at any time.
Deleting your NANO Prop account also cancels any active plan.
Refunds
Partly used periods. We do not refund a partly used 30-day period, and unused AI credits are not refundable or exchangeable for cash. Credits expire at the end of each paid period.
We always put these right, in full or in part as fits the case:
| Situation | What we do |
|---|---|
| You were charged twice for the same period | Refund the duplicate charge |
| You were charged after you cancelled | Refund that charge |
| Something on our side stopped your plan from working for a meaningful part of a period | Refund or credit the affected part |
| A promotional code was not applied as shown at checkout | Refund the difference |
| We close your account without cause | Refund the unused part of the current period |
Free or discounted first periods. A promotional code’s terms are shown at checkout. When a free or discounted period ends, the plan renews at its normal price unless you cancel before then. If you meant to cancel and email us within 48 hours of that first full charge without having used the paid plan since, we will refund it.
Your legal rights come first. Nothing in this policy removes a refund, cooling-off or withdrawal right you have under the consumer law of your country. Where such a right applies, we honour it.
How to ask
Email support@nanoprop.info from the address on your account with the date and amount of the charge. We reply within 2 business days. Approved refunds are issued through Whop and usually reach your account within 5–10 business days, depending on your bank.
Please contact us before opening a dispute with your bank. We can usually fix a billing problem faster, and a chargeback can pause access while it is reviewed.
Failed payments
If a renewal payment fails, Whop retries it over five days and emails you a link to update your payment method. You keep access during those five days. If the payment still fails, the plan ends, with no extra fees. Your account and records remain.
Price changes
While your subscription stays active, your price does not go up. If we ever change what a plan includes, we email you before the change affects you so you can cancel first.
Contact: support@nanoprop.info · nanoprop.info/support · NANO Prop LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA (registered address; no correspondence)